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FAQ

How many servings does each cake feed?

Our serving sizes are as follows:


8 ounce Dot Cups: individual portion

9 inch: serves approx 10

9 inch two layer: serves approx 15

12 inch: serves approx 20

12 inch two layer: serves approx 30 to 40

9 inch w/ 12 inch stacked cake: serves approx 30

If you are completely booked can I still get a cake?

We try our very best to accommodate cakes beyond our allotted slots listed at checkout. Please email us at orders@thedotcakes.com if you would like to see a list of options we offer that are less personalized! If we are able to accommodate a cake, there will be a $10 rush fee applied to the total price.

What are your COVID-19 protocols?

Currently, we are doing contactless pickup only to keep a minimal amount of people from coming into the store. Please call us when you arrive and we will bring your order outside for you to grab!

Do you do fillings or different flavor frostings?

We only frost our cakes with vanilla frosting so that all of our sprinkle designs show up! We currently do not do fillings.

Where are you located?

We are located at 25B Post Avenue, Westbury NY, 11590. We share the parking lot with Westbury Stove and Fireplace right on the corner of Post Avenue and Lafayette.

What is the best way to order?

We will now only be doing orders through our website. Feel free to call us with any questions but we will likely refer you to place your order online.

Do you ship nationally?

We are able to ship the cake cups! We currently do not ship the cakes.

Do you deliver?

Delivery is available to NYC, please inquire by calling the store.

How early do I need to place an order for my cake?

We recommend 2-3 weeks in advance to ensure that we can accommodate your request.

How do we keep the cakes the freshest and intact?

After picking up, we recommend refrigerating your cake until serving. When transporting the cake, make sure to put the box on the floor of the car or secure in the trunk. The cakes stay well refrigerated up to 5 days.

How are prices determined?

We have a set base price for our standard cakes but when it comes to custom cakes we quote based on the complexity of the design. The more detailed, the more expensive because it takes us longer to perfect these requests.

Are your cakes nut free?

The cake ingredients do not contain any nuts themselves. However, some of the sprinkles (black and all metallics) are made in a facility that might contain tree nuts or peanuts. So we are unable to guarantee 100% nut free.

Can you make the cakes gluten or dairy free?

We have a gluten free funfetti option that can be chosen on each product. However, we are not able to 100% guarantee no cross-contamination as we are not a gluten free kitchen. We are able to make the cakes dairy free upon request.

IF I NEED TO CANCEL MY ORDER CAN I GET A REFUND?

In the event that you need to cancel your order you have 72 hours to do so. If you cancel prior to the 72 hour mark then we will fully refund your order. Unfortunately, after the 72 hour mark, we will not refund you order.

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