FAQ

Our pricing

Your order is priced based on the serving size, and design complexity. As you make your selections in the customizer, you will see the final price updating accordingly.

Custom dotcakes are typically $50-$100 more than our prices offered on the website.

Sizes + servings

Dotcups: 1

9 inch Single Layer Dotcake: ±10

9 inch Double Layer Dotcake: ± 15

12 inch Single Layer Dotcake: ± 20

Tiered (9 inch on 12 inch stacked): ±30

12 inch Double Layer Dotcake: ±40

How to order online

Ordering through our site is simple!

First, head over to our order tab or homepage and choose an option from our Dotcakes to get started.

Next, personalize it: Follow the steps in the customizer to create the perfect cake for your event. Depending on the design elements you choose, you'll see, size, color, design, and message options pop up accordingly.

Finally, add to cart: You'll be prompted to enter your exact pick-up date, review your design, and enter your secure payment details. We accept most digital wallets, and U.S. credit cards.

How far in advance should I order?

Due to high demand, our ovens are full with made to order Dotcakes and Dotcups, so the first available pick-up date may be a few weeks out.

Please keep in mind that our availability is first come first serve. April-end of June we recommend ordering at least 3 weeks out.

Available as soon as 24-72 Hours:
• Dot in a Day
• College Dotcakes
• Seasonal Dotcakes
• Dotcup 4 Packs

Available as soon as 3-5 Days:
• Design a Dot
• Custom Dotcups

Available as soon as 2 Weeks (pending approval):
•Customize a Dot

All availability is presented at checkout!

Picking up your Dotcake

Our cakes are pick-up only from our bakery at 25 B Post Ave,
Westbury, NY 11590
.

For a successful pick-up, prepare a flat surface in your vehicle. We recommend placing the box on the floor of the car or secure in the trunk. Be sure to schedule enough travel time to pick up during our business hours:

Monday - CLOSED
Tuesday-Friday - 10AM - 2PM
Saturday 10AM - 1PM
Sunday - CLOSED

---

Please call us when you arrive and we will meet you at the door!

Keeping my Dotcake fresh

After picking up, we recommend keeping your order refrigerated until serving. Our products stay well refrigerated up to 5 days and please

DO NOT keep our products in any hot environments.

Requesting a special order Dotcake

Customize A Dot is a special order by approval only. If you are not able to find what you are looking for in our gallery or want a custom logo on your cake please fill our the form. We will get back to you as soon as possible.

Fillings and Frostings

We only frost our cakes with vanilla frosting so that all of our sprinkle designs show up! We currently do not do fillings.

Flavors are as follows...

Classic white

Red Velvet

Chocolate

Gluten Free Funfetti

Dairy Free

Egg free

Dietary restrictions information

Huzzah! Need a cake that's dairy, egg, or gluten free? We've got you covered.

About our kitchen and ingredients:

Gluten: We have a gluten free funfetti option that can be chosen on each product. However, we are not able to 100% guarantee no cross-contamination as we are not a gluten free kitchen.

Nuts: The cake ingredients do not contain any nuts themselves. However, some of the sprinkles (black and all metallics) are made on shared equipment with tree nuts or peanuts. So we are unable to guarantee 100% nut free.

Dairy: No problem.

Egg: We use an egg alternative in our egg free Dotcakes and Dotcups that is made out of chickpeas.

COVID-19 Protocols

Currently, we are doing contactless pickup only to keep a minimal amount of people from coming into the store. Please call us when you arrive and we will bring your order outside for you to grab!

Shipping

Dotcups can be can be shipped in the Continental US. Please email to inquire orders@thedotcakes.com.

Shipping stops during the summer months!

Bulk Pricing

Each of our Dotcakes and Dotcups is made by hand with love. We do not offer bulk pricing at this time.

Cancelations and Refunds

In the event that you need to cancel your order you have 72 hours to do so. If you cancel prior to the 72 hour mark then we will fully refund your order. Unfortunately, after the 72 hour mark, we will not refund you order.